The federal government has mandated airlines to refund 100 percent airfares to passengers in case of flight being delayed for two hours.
In other cases such as flight delay for an hour, the government via the Minister of Aviation, Hadi Sirika, also made some demands of the airlines including placing a call to the passengers among others.
According to the minister, “On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.’
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.
The charge followed flagrant abuse of passengers’ right by airlines in the form of incessant flight delay.