MTN Nigeria has come under fire from angry subscribers following a network outage that disrupted voice calls, internet services and text messages across five states and the Federal Capital Territory, Abuja.
The disruption reportedly left customers struggling to communicate, conduct business transactions and access online services, with subscribers venting their frustration over the latest service failure.
The affected areas are Lagos, Oyo, Rivers and Delta states, as well as Abuja.
Confirming the outage, MTN acknowledged that its voice, data and SMS services had been affected, leaving subscribers grappling with yet another network disruption.
The latest breakdown has raised fresh concerns over the reliability of the telecommunications giant’s services, particularly among customers who depend on its network for daily business activities.
The incident also comes amid a series of network disruptions recorded by the company in different parts of the country.
Earlier in October, MTN services were disrupted in Kano, Kebbi, Sokoto and Zamfara states before the company announced that services had been restored on October 3.
The operator has repeatedly blamed service interruptions on fibre-optic cable cuts, vandalism, construction activities and power-related challenges affecting its infrastructure.
MTN had previously disclosed that it suffered between 27 and 45 fibre cable cuts daily across Nigeria, highlighting the scale of damage to telecommunications infrastructure.
In 2025 alone, the company reportedly recorded 9,218 fibre cuts, while 211 base station sites were affected by theft and vandalism.
However, the latest outage is likely to intensify subscribers’ frustration, coming just days after MTN began crediting some customers with airtime as compensation for poor network quality recorded between February and April 2026.
The compensation exercise followed a directive by the Nigerian Communications Commission (NCC), which required telecommunications operators to compensate subscribers affected by poor service quality.
The refunds were regulatory obligations rather than voluntary gestures by the company.
Screenshots circulated by subscribers showed airtime credits ranging from ₦20 to ₦1,436, depending on the compensation received.
But the amounts have sparked complaints from customers who consider the credits inadequate compared with the inconvenience and losses they say they suffered during periods of poor service.
MTN, however, clarified that the compensation covered network quality issues and did not apply to complaints about rapid data depletion.
With the latest disruption affecting multiple locations, subscribers are once again demanding more reliable services from the telecommunications operator.
For customers whose businesses, communications and daily activities depend heavily on mobile connectivity, the recurring outages have become a source of growing concern.
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